Returns/Exchange

All sales are FINAL. Returns and/or exchanges will be applied as credit to your aemilie account only (no refunds will be applied to your credit card, bank account, etc.)

Please verify all invoice and shipment(s) received immediately to make sure that everything is in order and to your satisfaction. Let us know right away if there are any discrepancies, damages and/or deficiencies so that we may provide remedies. If we do not hear from you within 14 days of receipt of goods we will consider this sale to be final.

All returns are subject to verification and inspections. Returned goods for credit exchange must be in their original sale condition – packaging clean and intact with the contents untouched and in resalable condition.

Used items are neither returnable nor refundable.

Defective merchandise: Refunds or replacements for the shipping and handling charges of defective merchandise will be honored IF the manufacturer confirms the defect.

Goods determined not acceptable for exchange/credit shall be sent back to customer at the customer’s own expense. Returns for reasons other than our error in shipping and/or defective items shall be subject to a minimum 15% restocking fee. The restocking fee shall be based on the original invoiced price.

All returns must be pre-authorized. Please ask your sales rep to issue call tags (Return merchandise authorization) if you must return goods for exchange and or credit. Returns will not be accepted without Aemilie’s RMA number clearly marked on the return box.

All returns must be freight prepaid and are subject to a 15% handling charge. If error

Customer whose check is not honored and returned to us unpaid shall incur a $40 fee for each check returned by customer’s bank.

Buyer hereunder agrees to accept the jurisdiction of any state and federal courts located in the County of Manhattan, State of New York if any disputes arise between the buyer and the seller.

Aemilie Hair Inc shall not be deemed responsible nor held liable for any damages, health problems, or claims for injuries, whether intentional or accidental, relating to the misuse of any product and/or during/after the application process. All stylists and consumers agree to use Aemilie products at their own risk.

*Terms and conditions of sale subject to change without notice